How long does a return service expire after purchasing? Is there a fee?
You are free to initiate a return within 30 days of delivery whenever you are not satisfied with the product, but you have to pay for the initial shipping cost as well as return or exchange cost if no quality issues are involved. We are not responsible for cost associated from shipping mishandlings. However, will assist you with shipping insurance claims (3PL carrier shipping insurance usually takes 30 - 60 days to resolve a claim). We strongly suggest to purchase Route Shipping Protection at checkout to protect your shipment and make the claim process faster and easier.
A few items can’t be returned, including:
1.Perishable/fragile items (flowers, ceramics, glass…etc)
2.Customized items
3.Flash Deals
4.Items marked “Non-Returnable” on the product page
5.Please note, any items returned without authorization will not qualify for a refund and be rejected on delivery to our returns center.
Order Processing Time for Non-Furniture Item(s)
Your order will be processed and shipped out within 2-4 business days once an order is placed. Shipping time typically takes 4-6 business days for USPS First Class Mail and 2-4 business days for USPS Priority Mail. Due to increased shipping demand and labor shortage, shipping time occasionally might get delayed and Hirsch + Timber cannot accept responsibility for such delay.
Order Processing Time for Furniture Item(s)
Please allow 7 business days of shipment preparation time for in stock, ready to ship furniture. For pre-order furniture, the estimated delivery time is stated on individual product page. Due to global manufacturing and shipping shortage, shipping timelines for furniture items are estimated and may extend past their quoted dates. Hirsch + Timber cannot accept responsibility for such delay. Orders are ineligible for cancellation once queued for shipment.
Order Cancellation
Change your mind about an order? Contact us via support@hirschandtimber to send a cancellation request.
Orders cancelled within 48 hours of the order being placed may be refunded in full to the original form of payment. Orders cannot be cancelled if the order has already been shipped. In the case of a delayed backorder date, customers may cancel their order for a full refund to the original form of payment within 48 hours of any notification of a delayed restocking date.
All cancelations MUST be confirmed with our team to be considered valid.
Any refusal of delivery, or cancellations made after an order has been shipped will be refunded in the form of store credit minus the actual shipping costs. Orders placed with free shipping offer are also subject to shipping cost deduction for the store credit refund.
Promotions and Discounts
Only one promotion code may be used per order. Once you enter your promotion code at checkout, your savings will be applied to your order. All items purchased on sale are FINAL SALE and shipping charges are non-refundable. Promotions and discounts cannot be applied to sale items. Promotions and discounts cannot be applied to previous orders. We do not offer price adjustments at this time.
Return Policy
We accept unused item(s) for a refund minus shipping fee to the original form of payment within 30 days of order delivery if there is no quality issue involved.
To initiate a return, you can make a request on our Return & Exchange page or contact us at support@hirschandtimber.com. It takes 1-2 business days to get back to your request. Our business days are from Monday to Friday. If your return is accepted, you will receive a return shipping label via email, as well as instructions on how and where to send your returning package. Items sent back to us without first requesting a return will not be accepted. For shipping cost, the customer will cover the return shipping fee. If the purpose of return is due to damaged/defective product (not due to shipping mishandling) or wrong processing of order, don’t worry, we will cover the shipping fee and make it right for you.
Refunds will be issued within 2 business after we receive and inspect the returning item(s). We reserve the right to deny a refund, exchange or store credit if the item(s) returned are not in original condition or do not meet our quality standards.
You can always contact us for any return question at info@hirschandtimber.com. All emails and requests will be responded in 2 business days. We are here to help!
Exchanges
We accept unused item(s) for exchange within 30 days of order fulfillment. To initiate an exchange, you can make a request on our Return & Exchange page or contact us at support@hirschandtimber.com. Your exchange order will ship once your return package is scanned and labeled in transit. Please note: items in your exchange order are not held and could sell out prior to you shipping your return package back to Hirsch + Timber.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not based on the requirements stated above. If approved, you’ll be automatically refunded on your original payment method or store credit as stated above. Shipping cost will be deducted from the refund other than product quality issue (not due to shipping mishandling) or wrong processing of order. Initial shipping cost will still be deducted if the customer initially did not pay for the shipping fee. Please remember it can take some time for your bank or credit card company to process and post the refund.
Missing/Stolen Orders
Due to Covid-19, your order may encounter shipping delays. If your package does not arrive on the estimated delivery date, we kindly ask that you please wait 1-2 days for it to arrive before contacting us at support@hirschandtimber.com. After this 2-day period, please contact support@hirschandtimber.com for assistance to file a claim on your order. Hirsch + Timber cannot accept responsibility for any packages lost, stolen or damaged in transit. We encourage customers to purchase shipping insurance at checkout.
