Please review the following Hirsch + Timber Furniture agreement before making your purchase. By purchasing Hirsch + Timber furniture, you agree to all Hirsch + Timber purchasing terms.
Once your order has been placed, you will have 48 hours to cancel your order. To cancel your order or make any changes during this 48 hour period, please email email@example.com. 48 hours after placing your order, the purchase is considered confirmed and final as our furniture pieces are made to order. Under rare circumstances, we may allow order cancellations 48 hours after placing your order with 20% cancellation fee.
Shipping & Lead Time
Please allow 7 business days of shipment preparation time for in stock, ready to ship furniture. Lead time information is available on each product page for pre-order furniture pieces. All furniture is inspected upon the completion of production and again upon departure from the Hirsch + Timber warehouse to the customer.
We offer three convenience delivery service options.
Complimentary Curbside Delivery will bring the shipment to the curbside of your house or building; you are responsible for bringing it inside and unpacking/discarding any packaging materials.
For $150, Inside Delivery brings the shipment into either your home or building lobby; you are responsible for unpacking/discarding any packaging materials.
White Glove Delivery service delivers the piece directly to its desired room, with un-packing and disposal of the packaging. White Glove service charges are quoted upon request. Please email us if you would like to receive White Glove services.
Most of our larger furniture pieces are delivered via a third party delivery service with a delivery transit time of 5-7 days. Hirsch + Timber customer service will make initial arrangements with the customer. Hirsch + Timber customer service will contact you once your order has shipped with a tracking number.
Return & Exchange
To make your return and exchange experience smooth and easy, we kindly ask that you inspect the piece upon arrival and refuse delivery if any damage is present on the item due to shipping and handling. Please notify Hirsch + Timber of any damages within 48 hours of delivery.
You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product. Please note that a fee consisting of the actual outbound and return shipping and 15% of restocking fee will be deducted from all returns. All items must be packaged properly when shipped back. All furniture items are shipped on pallets and protected by corrugated boxes, bubble sheet and shrink wrap. Please keep the original packaging materials (pallets) if you would like to initiate a return, as Hirsch + Timber is not responsible for providing additional packaging materials for returns.
Please be aware that all of our furniture pieces are not made in factories but handcrafted by local artisans. Each piece is unique and tells a story of its own. Therefore, cosmetic problems such as blemish, stains, minor wood chips, and inconsistency of colors are not considered as damage nor quality issues.
One of the best things about buying furniture from Hirsch + Timber is all items in your order are protected by UPS Insureshield (only eligible for orders placed after 10/02/2022). We always do our best to ensure safe arrival, but items are occasionally damaged in transit. If your order arrives damaged, please report it within (2) days of receipt. We'll require images of both the damaged product as well as the box and packaging to process the claim. Claims will not be accepted if these conditions aren't met. If your claim is accepted, then we will replace the damaged items, parts, or pay to have them fixed.
Alaska and Hawaii Customers
For Alaska and Hawaii furniture customers, please reach out to our customer support team ahead of purchase for shipping quotes. Depending on the orders, Hirsch + Timber may cover full or partial shipping cost.