Please review the following Hirsch + Timber Furniture agreement before making your purchase. By purchasing Hirsch + Timber furniture, you agree to all Hirsch + Timber purchasing terms.
Once your order has been placed, you will have 48 hours to cancel your order. To cancel your order or make any changes during this 48 hour period, please email email@example.com. 48 hours after placing your order, the purchase is considered confirmed and final as our furniture pieces are made to order. Under rare circumstances, we may allow order cancellations 48 hours after placing your order with 20% cancellation fee.
Please allow 7 business days of shipment preparation time for in stock, ready to ship furniture. All furniture is inspected upon the completion of production and again upon departure from the Hirsch + Timber warehouse to the customer.
To make your refund and exchange experience smooth and easy, we kindly ask that you inspect the piece upon arrival and refuse delivery if any damage is present on the item due to shipping and handling. Please notify Hirsch + Timber of any damages within 48 hours of delivery.
You are free to initiate a return within 30 days of receipt whenever you are not satisfied with the product, but you have to pay for the initial shipping cost as well as return or exchange cost if no quality issues are involved (not due to shipping mishandling). 15% of restocking fee will be deducted from the refund once the return is received. Please be aware that all of our furniture pieces are not made in factories but handcrafted by local artisans. Each piece is unique and tells a story of its own. Therefore, cosmetic problems such as blemish, stains, minor wood chips, and inconsistency of colors are not considered as damage nor quality issues.
Most of our larger furniture pieces are delivered via a third party delivery service with a delivery transit time of 5-7 days. Hirsch + Timber customer service will make initial arrangements with the customer. Hirsch + Timber customer service will contact you once your order has shipped with a tracking number.
Hirsch + Timber cannot accept responsibility for any shipment lost, stolen or damaged in transit. We strongly encourage customers to purchase shipping insurance at checkout. We always do our best to ensure safe arrival, but items are occasionally damaged in transit. If your order arrives damaged, please report it within (2) days of receipt. We'll require images of both the damaged product as well as the box and packaging to process the claim. Claims will not be accepted if these conditions aren't met. If your claim is accepted, then we will replace the damaged items, parts, or pay to have them fixed.
At this time we do not ship furniture to Alaska and Hawaii. We apologize for any inconvenience.